Call Center Management

When outsourcing your business to other companies, especially offshore companies, there are a lot of things to consider, Will the company be able to meet your standards? How would you know if they are really doing their job? How would you eliminate the feeling of being an outsider on your own business? How do you bridge a 3000 mile gap? And a lot more.

Being an American owned and managed company, Unique Interaction understands all your concerns, that’s why we made some steps to make sure that you are satisfied with our services.

Standard Procedures- Unique Interaction strictly adheres to the ISO 9001:2000 procedures, which means that our management process are at par with other companies worldwide who also follow the International Organization for Standardization procedures and requirements. We always work hard so that we can maintain a streamlined operation, management and quality assurance wise.

Continuous Training Policy- Unique Interaction believes that skills are not learned overnight, that’s why we maintain a regular reinforcement training with all of our agents, by doing so, you can be assured that your agents are always well equipped to handle the pressure and skill requirements of your business.

Strict Hiring Practices- Due to high demands of Call Center agents here in the Philippines, Unique Interaction makes sure that we only get the cream of the crop and not the bottom of the barrel, We follow an ISO standard hiring practices which allows us to screen all the applicants properly. With a combination of good hiring practices and very competent personnel, we assure you that you only get the best for you account.

Remote Monitoring Capabilities- Thanks to the newly developed VOIP technology, Unique Interaction can now provide you with remote monitoring capabilities, which means no matter where you are, as long as you have a computer and internet access, you can still watch or hear what your agents are doing and also interact with them whenever you deem necessary.

Business relationship- Unique Interaction doesn’t want you to feel that we are 3000 miles away from you, we want you to be able to think that you are just in another room or in another office, we can set you up with complete IP Cam access and your own phone extension. By doing so, getting in touch with us is only 3 buttons away.

Your home town Business partner- Don’t worry about being there in the US, think of us as an extension of your own office, We will provide you all the necessary tools to and capabilities to do so.