At Unique Interaction, we always make sure that we are ahead of the competition by making sure that we only use and provide the best technology available but at the same time cost friendly to our clients. By doing so, we are able to provide our customers with state of the art technology without sacrificing cost effectiveness.

Many companies across the world use licensed Call Center Technology, which has made them raise their prices to outrageous amounts, making it hard for both new and growing business. Unique Interaction is 100% open source which has given us the benefit of being the leaders in the cutting edge Technology but with out the price of all the other call centers. No company can compete with our price because everything that we are using is an open source platform or have been developed in house by our team. All of our softwares has been in use with our center for over one in a half years and has done nothing but get better day by day. We have done so well in the open source industry that we decide to sale our platforms to many call centers around the world. Competitive pricing and reliability is what our advantage is, we can beat any companies price and support in the market. Our software is built to do anything that all the other PBXs and PREDICTIVE DIALERS. Open source plaforms are far better than the traditional platforms because of thousands of developers around the world help it advance and pushing the envelop to becoming the best.

Work station of agents are
P3 1GHZ
256 RAM
40 GBHD
15" LCD

High end agent stations are available depending on the need of the client.
All the headset that are used are Binaural with noise cancellation

Predictive dialer and pbx system are just a few samples of the advance technologies that we utilize in our office.

Predictive Dialer

With the sudden growth of VOIP technology, we made sure that we get a piece of the pie, our research and development team worked day and night to perfect our dialer and it was a huge success. Right now, we provide our dialer to a number of call centers here.

With our predictive dialer, you have to capability to:

Do real time monitoring of your agents
Do Outbound, Inbound and Blended campaigns
Do predictive, progressive and power dialing
Do Remote monitoring ( wherever you are as long as you have an internet connection)
Do full and/or on demand recording
Do call barging, conference and internal/external call transfer
CRM
And a lot more

PBX

With our PBX system, you wouldn't feel like you are 3000 miles away from us, We will make you feel that you are just in the other room.

PBX system will provide you with:

CRM
IVR
Voicemail
Call Conferencing
Your own phone extension( even though you are in the US or wherever)
Your own toll free number for your account
Redundancy

No body likes to lose money because of servers crashing, data based corrupted, carrier offline etc, Unique is backed up with the best redundancy in the technology and procedures. Sleep well at night knowing that you are covered if anything happens.

Our research and development team is constantly at work in designing user friendly and active web base tools, our goal is to make everything as easy as possible for clients to manage. These are just some of the Technologies that Unique Interaction can provide your business. We will make sure that you always have the edge without hurting your pocket.