US 1-877-676-0344 Join us on  |
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FAQ
frequently asked questions |
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Would payment be post or pre per month? |
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Everything that we do is prepayment. |
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Do you run performance campaigns? |
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Sorry we do not. |
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How many calls on average do the agents usually make per day? |
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Around 400 to 600 depending if the agent is manually calling or if they are predictive. |
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Would there be any cover for breaks and lunches? |
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There is a 1 hour break but the agents work a full 8 hours. |
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Can we still have access to listening to outbound calls and statistical reports too? |
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Yes you can have access to those as well |
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Do you supply the leads for the agents to call? |
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Sorry we do not our clients are required to provide them. |
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Can we initially work on a month's trial? |
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What we do is on a month to month basis but if you want to get a better rate if long term contract is signed. |
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Can I have direct contact with the agents that my company is going to be working with? |
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Yes, through any type of messenger or through phone or email |
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If I want to stay in the Philippines what the best hotel to stay at? |
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http://www.astoriaplaza.com |
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Can I add additional agents at anytime? |
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Yes you can, just let us know at least 1 week beforehand. |
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Can I choose my agents? |
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Yes you can, we will have the agents ready and set them up for a final interview with you. |
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Can I replace my agents? |
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If you think that you are not satisfied with an agent’s performance and you want them replaced, just let us know beforehand so that we can have the replacement agent/agents ready |
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How many hours does an agent work in one month? |
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The agents work a total of 160 hours per week that is based on an 8 hour calling day, 5 days a week. |
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What other types of services do you offer aside from Outbound and Inbound? |
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We also provide Chat-support, Email Support, Data Encoding and content writing. |
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Are the Telco charges included in the package? |
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Yes it is, you will be given unlimited phonecalls to the mainland US and Canada. |
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Do I have to sign a long term contract? |
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No, everything is month to month, if you want to sign a long term contract you will get a lower rate but you will have to pay in advance |
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What types of payments do you accept? |
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We only accept payments through bank transfer |
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Do you accept late payments? |
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We do not offer late payments, if payment is a day late your agents will be sent on leave until payment is received |
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Do you offer US 800 numbers? |
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Yes we do at 10 USD a month |
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Do you offer AU numbers? |
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Yes we do at 10 USD a month |
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Do you offer UK numbers? |
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Yes we do at 10 USD a month |
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If I have more then one agent can I get a discount? |
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Yes you will get a discount but only for 10 or more agents |
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Do you offer live video feed of the call center where the agent will be working? |
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Yes we do http://uniqueinteraction.office-on-the.net/ Username guest Password guest
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Do you use Voip? |
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Yes we do, in the US we use a level two tier provider, in the AU we use a company called Pennytel, in the UK we use a company called Voiptalk. |
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Can my agents have web cams do I can talk to them real time? |
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Yes for an extra 10 dollars a month. |
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What happens if there is down time? |
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We will deduct the amount of hours that the agent was not able to call off your next invoice. |
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Do you record all your calls? |
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Yes we do and you can access them via the internet |
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If I want to stay in the Philippines what the best hotel to stay at? |
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http://www.astoriaplaza.com |
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Can I hear that agent while they are making phone calls real time? |
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Yes you can and you can even barge the call to take over the call via the internet. |
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Is it cheaper to out source to the Philippines if I did it in house and hired my own employees? |
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No its not, we offer full service, meaning that we pay the rent, internet, Power, VoIP, computer, headset, station, payroll, accounting, HR, hiring, dialer, PBX, servers etc. |
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Do the Agents have a Australian accent? |
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We have many agents that have been working on AU accounts and have been trained in the accent |
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Can you provide reports about how many calls the agent has made and the end result of there calls. |
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Yes we do, it can be accessed via the internet. |
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I really don’t understand what seat leasing is. |
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Seat leasing is known as you rent a station at our office for your agents but you have to provide a agent, Payroll, corporation and management. Pretty much you are renting a station with everything that you need in order for your agent to make phone calls and get everything that you would need without having to build your own call center. |
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I really don’t under stand package B. |
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Package B is something new that Unique Interaction came up with about 6 months ago, it’s a mix of package A and package C but you are the one that has to manage the agent. |
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If I decide that I want to use your services what’s the next step? |
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Once you have decide that you are going to work with Unique Interaction then we would send you an agreement and set a date for you to interview agents or if you like we can pick the agents for you. Once you have picked your agents a training date would be set and then we would decide on a start date. You would receive an invoice from us and once that invoice has been paid via bank transfer then the agents would begin working for you. |
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I have my own hosted dialer that I would like to use, is that ok and can I get a discount? |
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Yes you can 100 dollars per agent. |
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Do your agents have an accent? |
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Yes some but very hard to notice, accent is much better then India because the Philippines was colonized by the US |
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I’m not happy with the agent that is on my account, can I pick a new one? |
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Yes you can, please give at least 3 days in advance. |
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Can we pay by credit card? |
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Sorry we do not accept credit card. |
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How long have you been in business? |
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For 3 years |
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Do you offer any type of guarantee? |
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Sorry we do not. |
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Do you offer a free trial? |
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No we do not. |
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Do you charge a set up fee? |
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No we do not. |
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Do you have customers that you are working with that I can talk to? |
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Yes we do, we just have to ask. |
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Can you send through a draft contract for us to have a look at? |
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If my employee misses a day do I still have to pay for it? |
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Can you send through a draft contract for us to have a look at? |
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