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the right place; Unique Interaction has handled a number of inbound accounts ranging from
simple order taking to complex online medical registration. We have more than enough
experience to handle anything you throw at us. Our agents are well trained on all the concept
of inbound customer service and are very well aware on how important customer satisfaction
is for your business. Our agents are trained on every aspect of the business, from phone
courtesy, customer service skills to the in depth knowledge of your program.
We have a very efficient Quality Assurance in place whose job is to work closely with the agents
who are handling your inbound call center account to make sure that calls are being handled
efficiently and that customers are satisfied after the conversation. We know how much you value
your customers and we at Unique Interaction will make sure that it is also our goal. Total
customer satisfaction. We operate on the goal of boosting customer loyalty and encouraging
return purchases. With our phone system, your inbound account has the ability to:
Monitor Calls
Generate real time reports( AHT, Number of calls received, Phone time etc)
Generate call recordings
Transfer calls
Conference calls
Create a personalized IVR program for your Inbound account
Call Barge and take over a call
E-mail: sales@uniqueinteraction.com
1-877-676-0344 USJoin us on
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