center which offers a solution effectively and efficiently to clients and understands to lower your
cost by outsourcing your business to Philippines. We are committed to provide our clients with
the best agents, tech knowledge and infrastructure in the call center arena. Established for over
4 years in the Philippines.
With the booming of the call center industry in the world particularly in the Philippines, Unique
Interaction comes up with a better idea and quick solution helping the clients getting started in
the call center industry.
If you are new in the outsourcing, you need someone to be there with you in introducing your
business in the market. Unique Interaction crafted the Hybrid Outsourcing which is now gaining
popularity to the potential investors globally.
We designed primarily the lowest and efficient services you can choose from our three packages
cited under this pilot program. In today's situation wherein prices of basic commodities are
skyrocketing, Hybrid Outsourcing is very timely which give the locators the opportunity to choose
from three packages exclusively designed for our valued customers worldwide.
United Kingdom, cell phones calls only in the US, station,
computer, headset, predictive dialer, PBX, Queue, IVR,
blended inbound and outbound at the same time,
incoming , inbound, local numbers, 800 numbers, remote
monitoring, call barging, full reporting, voice mail, voice
forwarded to email and office web cam access. Everything
that you need to get started here in the Philippines
outsourcing but you will need to set up a company here
and pay the employees and managers that work for you,
we can help you hire people to a certain extent. Most of the
companies on this package are looking to get the lowest
price possible in the outsourcing industry. It's much better
to start out seat leasing and get your feet wet before you
jump in the water.
"This package does not include a call center agent, it includes the above"
Email: sales@uniqueinteraction.com
May we help you? |
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1-888-321-3832
Recruitment
Human Resources
Payroll and Book Keeping
American owned and Managed
Most call center jobs in America are low end jobs, so you will always get
low end employees
Call centers in the Philippines have some of the highest paid employee's meaning this is not a job to them but a career
There are over 88 million people in the Philippines and about 8 million of them are looking for jobs
75% of the Philippines have a college education
English is the second language to the local dialect
All of our employees have grown up speaking English
The Philippines was ran by America for over 50 years
All employees handling credit cards or financial information must pass a local government agency before they begin working for us
24 hour security
Video surveillance of the entire office, this can be accessed over the internet
Plantronics binaural USB headsets to help the back ground noise
Remote monitoring so you can hear your employees while on a live call
United Kingdom, cell phones calls only in the US, station,
computer , headset , Predictive dialer , PBX , Queue , IVR, blended inbound and outbound at the same time,
incoming inbound, local numbers, 800 numbers, remote monitoring , call barging , full reporting , voice mail , voice forwarded to email and office web cam access. This is the super Hybrid Outsourcing we are the one to look after payroll, human resources, hiring and your company is the one to manage people that work for you from Unique Interaction . You get to use an open source predictive
dialer dialer with this package and limited reporting.
United Kingdom, cell phones calls only in the US, station,
computer, headset, predictive dialer, PBX, Queue, IVR,
blended inbound and outbound at the same time,
incoming , inbound, local numbers, 800 numbers, remote
monitoring, call barging, full reporting, voice mail, voice
forwarded to email and office web cam access. This is
the super Hybrid Outsourcing we are the one to look after
payroll, human resources, hiring and your company is the
one to manage the people that work for you from Unique
interaction. You get to use a commercial predictive
dialer with this package and full reporting.
Unique Interaction provided me with the most cost-effective solution for my
call center campaigns. Their constant drive to improve the contact center
work environment and availability 24/7 for support would satisfy the most
demanding operation.
Melvin L. Villa
Managing Director
i-Strategic Outsourcing Solutions, Inc.
All packages are a month to month basis,
there is no deposits or set up fee.
Prices are non negotiable.
The continuous success and growth of DLC is due to the help and
guidance of unique interaction. They are not only concerned about
providing their clients with a 99.99% uptime but also back-up
campaigns, agents, and consultations. Thank you so much for the
services and guidance
Daniel B. Cruz
Owner
DLC Marketing Solutions
during that time I watched the company grow and develop into a truly
top level outsourcing unit. They were successfully able to handle
everything from basic seat lease to total product sales and development
Mr. Josh Enoch
PYNK Global
Unique Interaction Philippine Call Center All Rights Reserved © 2005 - 2009
and unlimited applicants but not mean know why or how it all began. By reading this Article you will see the impact that the United States has had on the Philippines.
The Philippines is now gaining a quick share in the customer-service call center industry, which is a steadfast business in the world today. The outsourcing business is
something that is being given importance because for the Philippine Government, this is a huge economic boon in terms of employment since it had been operating in
the country in 2000.
A call center in the Philippines is stable based on the recent State of the Nation Address of President Gloria Macapagal-Arroyo last July. Arroyo highlighted that the government
is seriously focusing on keeping this industry by putting satisfactory budget in the education sector which will be utilized in the conduct of trainings in the field of computer,
Internet and English to the students and teachers. The call centers continue to grow and surpass the target of employment every year because of the high demand of the
offshore business in any parts of the world. Over the past few years, the entry of the foreign investors owning small-and-big call centers company in the Philippines signified
that business process outsourcing is considered as the sunshine industry. It cannot be denied that call centers is now playing an important segment in boosting the
economic industry of the country.
United States. Call or contact centers handle customer complaints and inquiries and provide technical support for a wide array of products and services like electronics,
e-mail management, mortgage, insurance, advertising, telecommunications and even volunteer and charity work. For a customer service representative, their job description
is basically to receive from and make calls to foreign countries. There are two categories of call centers: inbound and outbound calls. And there are three types of accounts:
telemarketing, customer service and technical support. Telemarketing belongs to the inbound category. However, customer service centers also engage in up selling, which
means offering or selling services. With all these type of categories, Filipino agents are considerably tough and can employ further development in handling any types of concerns.
The conducive way of the Filipinos to communicate in English strengthen the campaign of the government to establish more contact centers. It is noted that this country has
been referred to as an English-speaking, with almost 95 percent of the population can deliver fluency and understand it effectively. English, an outgrowth of American
colonialism, was the medium of instruction in schools for decades. With a long history of contact with the United States, including several decades of American colonial rule,
Filipinos are more attuned to Western culture than most Asians are. Call center employees in the Philippines not only find it easy to relate to Westerners but are also quick to
adapt to a variety of accents. The intensive training which acquired by the employees prove their competency in dealing with their customers in no hassle anytime. In retrospect,
the Philippines was placed under the colonial hostage by the three powerful first world countries the Americans, Japanese and Spanish colonialism. Their presence had
brought tremendous change to the Philippine lifestyle and culture. If the Spanish rule (1521-1898) sharpened our religious belief in terms of Christianity, then the Americans
(1848-1946) taught us the importance of education and used English as the primary medium, aside from the local dialect which is Filipino/Tagalog.
The call center phenomenon in the Philippines started in 2000 wherein it has been recorded that four contact centers started to do outsourcing business. After five years,
potential investors started to outsource their business here until it continues to expand. To connote, the ability of the Filipinos to do better in customer service is a good
advantage. Likewise, the Philippines geographic location which is the gateway to the other Asian nations maintain the interest the investors. Today, the Philippines is one
of the world's key players in offshore call center business together with China and India. Investors are likely to place more contact centers because of the lower cost of labor
compared to the other Asian countries and better infrastructure including the state-of-the-art technology.
The Philippine call centers continue to caters clients from the US, United Kingdom and Australia. The hired customer service representatives are obliged to learn foreign
accent and study the geography and cultural mores of these foreign countries and work on a graveyard shift. Being the third largest English speaking country in the world
and with a high literacy rate, the Philippines is considered as one of the most competitive call center destinations in the world.
When it comes to the benefits, call center workers enjoy the premium salary package. They are also entitled to receive benefits like SSS, Health Insurance, Pag-big and
salary loans. Aside from these, they also enjoy to receive commissions, night differential pay, bonuses and freebies from the company. Working in a call center in the
Philippines will not require age limit, as long as the applicants can communicate English. The contact center companies also encourage fresh graduates from the
universities and colleges to apply at them anytime. The successful candidates also learn the update of their application whether they pass or failed to make it on the list.
A call center in the Philippines is continue to be acknowledged as the sunshine industry because of the massive developments brought to the country. Not only, Metro Manila specifically Tortillasis housing the famous contact centers. It also starts to expand in the other provinces such as Baguio, Cebu, Iloilo, Bacolod, Davao, among others. Call centers in the Philippines continue to gather support from the government. With all these good development happened, the country will achieve its goal by 2010 by stabilizing this industry.