Many companies across the world use licensed Call Center Technology, which has made them
raise their prices to outrageous amounts, making it hard for both new and growing business.
Unique Interaction is 100% open source which has given us the benefit of being the leaders in
the cutting edge Technology but with out the price of all the other call centers. No company can
compete with our price because everything that we are using is an open source platform or
have been developed in house by our team. All of our software's has been in use with our center
for over one in a half years and has done nothing but get better day by day. We have done so well
in the open source industry that we decide to sale our platforms to many call centers around the
world. Competitive pricing and reliability is what our advantage is, we can beat any companies
price and support in the market. Our software is built to do anything that all the other PBXs and
PREDICTIVE DIALERS. Open source platforms are far better than the traditional platforms
because of thousands of developers around the world help it advance and pushing the envelop
to becoming the best.

High end agent stations are available depending on the need of the client.
All the headset that are used are Binaural with noise cancellation.

Predictive dialer and pbx system are just a few samples of the advance technologies that we
utilize in our office.

Predictive Dialer

With the sudden growth of VOIP technology, we made sure that we get a piece of the pie, our
research and development team worked day and night to perfect our dialer and it was a huge
success. Right now, we provide our dialer to a number of call centers here.

With our predictive dialer, you have to capability to:

Do real time monitoring of your agents
Do Outbound, Inbound and Blended campaigns
Do predictive, progressive and power dialing
Do Remote monitoring ( wherever you are as long as you have an internet connection)
Do full and/or on demand recording
Do call barging, conference and internal/external call transfer
CRM
And a lot more

PBX

With our PBX system, you wouldn't feel like you are 3000 miles away from us, We will make you
feel that you are just in the other room.

PBX system will provide you with:

CRM
IVR
Voicemail
Call Conferencing
Your own phone extension( even though you are in the US or wherever)
Your own toll free number for your account
Redundancy

No body likes to lose money because of servers crashing, data based corrupted, carrier offline
etc, Unique is backed up with the best redundancy in the technology and procedures. Sleep
well at night knowing that you are covered if anything happens.

Our research and development team is constantly at work in designing user friendly and active
web base tools, our goal is to make everything as easy as possible for clients to manage.
These are just some of the Technologies that Unique Interaction can provide your business.
We will make sure that you always have the edge without hurting your pocket.